Refund policy

Basic Cancellation Policy

Depending on what you ordered, our cancellation window will differ slightly.

 

Ready-Made Items

These items take only a short time to process before shipping.

 

Unpaid order of Ready-Made Items:

Order will be automatically cancelled.

 

Paid order of Ready-Made Items:

If you need to cancel your order, please submit your cancellation request on your order page or contact our customer service within 24 hours of your order being confirmed.

Made-To-Order Items

These items take several days.

 

Unpaid order of Made-to-Order Items:

Order will be automatically cancelled.

 

Paid order of Made-to-Order Items:

We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start producing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window for Made-to-Order items.
The following is our detailed cancellation window & refund policy for Made-to-Order items:

Cancellation Windows	Refund Policy
Within 24 hours of order confirmation	Full refund of the price paid for the items + shipping fee (after PayPal deducts the handling fee)
>24 hours after order confirmation	Refund of shipping fee only

Once your order is shipped, it cannot be cancelled.

Important Notes

Once a cancellation request is processed, it cannot be reversed. You would need to place a new order to get the item(s).

If you no longer wanted a specific item or needed to add additional items, please see our Order Change Policy.

Once your order is shipped, it cannot be cancelled. You’ll need to wait for the order to arrive and request a return. Please Note: You will be responsible for the shipping costs of sending and returning the returned item.

We do not support returns in the following cases:

1) No Refund: Worn, Perfumed, Altered ,Damaged or Without the Original Brand&Labels.Clothes smell of perfume!! There will be no refund.

 

2) Customized item / Custom made design /Made to your Specification is not supported to return.

 

3) As for defective, damaged, or wrongfully shipped, please take images of the original package with waybill information together. This will help us fast-track the processing of your return, partial refund, or full refund.

4)Unlike sizing errors, fit problems are usually not caused by the seller. However, in order to provide better service, you can contact our customer service and we will provide you with professional alteration solutions for partial alterations at your local tailor store.(Need special attention: Since the size of each dress may be slightly different, please confirm your own size before ordering. If you have any question about size, please contact with our customer service and we will provide the measurement guide.)

*The following is not a quality issue: ① the size does not fit; ② the dress has loose yarn residue, has small skipped stitches in small areas, these are normal categories.